Child online safety

Last updated: 19 October 2026

1. Our commitment

IOTech Global Hub Limited has zero tolerance for the sexual abuse or exploitation of children. This policy forms part of our Internet Service Terms and is written in line with the NCC Internet Code of Practice, the Child's Rights Act 2003 and the Cybercrimes (Prohibition, Prevention, etc.) Act 2015 (as amended). We will:

• never knowingly allow our network to be used to create, store or share child sexual abuse material;
• provide a clear way to report it, and pass every credible report to the Nigerian Communications Commission and law enforcement;
• block access to child sexual abuse material within 24 hours of a notice from the Commission or another competent authority;
• preserve relevant records when lawfully requested, and cooperate fully with investigations;
• end the service of any customer found using it to abuse or exploit children.

2. Report child sexual abuse material

You can also report directly to:

• Nigerian Communications Commission: toll-free line 622, or ncc.gov.ng.
• Nigeria Police Force National Cybercrime Centre, or your nearest police station.
• NAPTIP (National Agency for the Prohibition of Trafficking in Persons), for trafficking and child exploitation: naptip.gov.ng.

3. Who our services are for

Our services are contracted by businesses and by adults aged 18 or over. Where children use a connection at home, in an estate, school or business, the account holder is responsible for supervising that use and deciding which protections to put in place. Our support team can advise you on the options below.

4. Parental controls you can set up

• On your network: switch your router or devices to a family-safe DNS service that blocks adult and malicious sites, such as Cloudflare for Families (1.1.1.3 and 1.0.0.3) or OpenDNS FamilyShield (208.67.222.123 and 208.67.220.123). Many routers also let you set schedules and block sites for children's devices.
• On phones and tablets: use Google Family Link on Android or Screen Time on iPhone and iPad to set age-appropriate content limits, approve app downloads and manage screen time.
• On computers and consoles: use Microsoft Family Safety on Windows and Xbox, and the built-in family settings on PlayStation and Nintendo Switch.
• In apps and search: turn on Google SafeSearch and YouTube Restricted Mode, use YouTube Kids for younger children, and check the privacy and contact settings in every social media and gaming app your child uses.

No filter is perfect. Controls work best alongside regular, open conversations about what your child does online.

5. Know the risks

• Grooming: adults who build a child's trust online, often pretending to be younger, to exploit them. Warning signs include secrecy about online friends, gifts or money from unknown sources, and new accounts or devices.
• Sextortion: threats to share intimate images unless a child sends money or more images. Tell children they will not be in trouble for asking for help, and that they should never pay.
• Cyberbullying: harassment through messages, posts or group chats. Keep evidence, block the sender and report it to the platform.
• Radicalisation and harmful content: extremist, violent, self-harm or adult content. Use filters, and talk about what your child sees.
• Scams and oversharing: fake prizes, phishing links, and sharing addresses, school names, locations or photos publicly.

6. Tips for parents and carers

• Keep devices in shared spaces for younger children, and agree family rules for screen time and apps.
• Learn the apps and games your child uses, and set accounts to private.
• Teach children never to share passwords, personal details or images with people they have only met online, and never to meet them in person.
• Make sure your child knows they can tell you, or another trusted adult, about anything that worries them.

7. Contact us

For help setting up parental controls, or for any question about this policy, contact [email protected] or +234 704 700 0226. See also our Acceptable Use Policy.